| Hours |
Monday through Thursday 9 a.m. to 9 p.m.
Friday 9 a.m. to 8 p.m.
Saturday 8:30 a.m. to 5 p.m.
Now Open Sundays for Spa Services
11 a.m. to 5 p.m. |
 |
| Appointments & Cancellations |
| Evening and Saturday appointments, as well as Group Bookings,
often require advance notice. For cancellations, we require a
24-hour notice, and 72 hours for groups, or a fee equal to
50% of the scheduled services may be charged. Full price
may be charged when no notice is given. Credit card deposits
are taken for group bookings and lengthy appointments. |
|
| Refund Policy |
| Providing high quality services and products is our priority and
we will make every effort to ensure your satisfaction. While
we do not offer refunds on services provided, we are happy to repeat a service to your satisfaction; please speak with a
manager within 72 hours of your original service. Merchandise
credits are issued for most products returned within 30 days
of purchase, with the original receipt. However, makeup and
cosmetic items cannot be returned and are final sales. |
|
| Group Bookings |
| We are able to accommodate groups of various sizes for
social gatherings, bridal groups, and corporate events. Our
private “Relaxation Room” is available for reservation and catering services can be arranged. Please speak with our
Director of Group Services for more information and to
schedule appointments. |
|
| Spa Packages |
| Our packages are popular for gift giving and are offered in a
variety of service combinations. To ensure your package is
enjoyed to the fullest, we recommend that you schedule
appointments through our Spa Package Coordinator, a key member of our staff. |
|
| Spa Amenities |
| Robes and sandals are provided to our spa guests, as well as
towels and toiletries. Our spa does not, however, offer personal lockers and we encourage our guests to leave valuable items
at home. We do offer a private shower and dressing area, and
our Relaxation Room overlooking the Newburyport Harbor is available for our spa guests to enjoy during catered lunches,
or between spa services. |
|
| Gift Certificates |
| Redeem your gift certificate for the services or package
featured, up to one year from the purchase date. Beyond
one year, the purchase price may be applied to any services or products that we offer. Gratuities are not included unless
specified on the certificate. |
|
| Series Programs |
| We offer Series Programs for the pre-purchase of our Facials,
Microdermabrasion, and Lash Fill services. Sold at a discount
of 15%, a series program includes six, identical services and is non-transferable. (Not available for other services we offer.) |
|
| Health Considerations |
| To enjoy our spa services, there are special health considerations.
Services with induced heat should be avoided by those who are
pregnant, have high blood pressure, or have a heart condition.
Allergies (such as nuts, or seaweed) should be made known to your service provider. Clients undergoing treatment for an illness
should first consult with their doctor prior to scheduling services, and must also make our service providers aware of any communicable diseases, or health concerns. |
|
| Children |
| We offer some salon and spa services to children with parental
permission and/or supervision. We do however, discourage adults from allowing their children to accompany them for their own services, as the child’s safety may be compromised, or a child’s behavior may be disruptive to other spa/salon guests. In certain circumstances, we will not be able to provide the service expected. |
|
| Cell Phones |
| To be courteous to all our spa and salon guests, we ask that your cell phone be silenced, and conversations be limited. |
